Absolutely! You'll receive an email with the track and trace code once your order has been shipped. Didn't receive an email? Check your spam folder as well.

You can also track your order in your account or via the chat function at the bottom left of your screen.

After you place your order, we'll immediately start preparing your package!

If it hasn't been packed yet, we can still change your address. Please contact us as soon as possible at info@justmate.nl .

That's annoying to hear, and we obviously want to resolve it as quickly as possible.

Send us an email with your order number and let us know what's missing or incorrect. We'll provide a suitable solution as quickly as possible.